Shipping Policy
At Jaipur Libas, we aim to process and deliver every order quickly, safely, and reliably across India.
Order Processing & TAT
All confirmed orders are processed and prepared for dispatch within 1–2 business days.
Our estimated overall Turnaround Time (TAT) is 4–9 business days from the date of order confirmation, depending on the delivery location.
Estimated Delivery Timeline
- Metro & Major Cities: 3–5 business days
- Other Cities: 4–7 business days
- Remote Locations: 5–10 business days
Delivery timelines are estimates and may vary due to public holidays, festivals, weather conditions, courier delays, or other circumstances beyond our control.
Shipping Charges
Any applicable shipping charges will be clearly displayed at checkout before you complete your order. Free shipping may be offered from time to time based on ongoing promotions.
Order Tracking
Once your order has been dispatched, tracking details will be shared via SMS, WhatsApp, or email, depending on the contact information provided during checkout.
Please allow up to 24 hours for tracking information to become active after dispatch.
Delivery Attempts
Our courier partner may make multiple attempts to deliver your order. Please ensure that your registered mobile number is active and that someone is available at the delivery address.
If an order is returned to us because of an incorrect/incomplete address, customer unavailability, refusal to accept the shipment, or failed delivery attempts, additional shipping charges may apply for re-shipping.
Delayed Orders
In rare cases, delivery may take longer than expected. If your order has not arrived within the estimated delivery period, please contact our customer support team with your Order ID so we can assist you.
Damaged or Tampered Packages
If your parcel appears damaged or tampered with at the time of delivery, we recommend recording an unboxing video and taking clear photographs of the package and product.
Please contact our support team promptly with your Order ID and supporting photos/videos so that we can review the issue.
Incorrect Shipping Information
Customers are responsible for providing the correct name, complete address, PIN code, and phone number while placing an order.
Jaipur Libas cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information provided at checkout.
Contact Us
For any questions regarding shipping, tracking, or delivery, please contact the Jaipur Libas Customer Support Team through the contact information provided on our website.
support@jaipurlibas.com